28/04/2008 18:54:00 Business Wire Car manufacturing has been transformed by lean production over the last 20 years yet car dealerships have remained virtually untouched by lean principles.
Now that s changing.
Dealerships experimenting with lean principles have experienced a doubling of throughput, increases in productivity of 50% or more, and returns on sales several times the industry norm.
These are not "freak" results.
They occur every time lean principles are applied in a disciplined way -- as has already been done in service sectors such as healthcare.
Creating Lean Dealers, a step-by-step workbook for improving dealer operations, shows managers how to remove the many barriers to smooth the flow of work, starting in service and repair.
"Because lean thinking does not naturally fit the mind-set of dealers, the place to start is with service and repair," said Dan Jones, founder and chairman of the Lean Enterprise Academy (LEA) in the UK, the book s publisher.
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Monday, May 12, 2008
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